Refunds, cancellations and revisions

Rabbit Translate is operated by Andrea Valadez. This policy applies to every order.

Before work starts

If you cancel before a translator is assigned, you get a full refund. Email payments@rabbittranslate.com with your order reference.

After work starts

You’ll get back the part that hasn’t been started, minus a proportional charge for work already done. If your order has several items, we work this out item by item.

If we can’t do the job

If we can’t complete an item, because of the language, an unreadable file or something outside our scope, you get a full refund for it.

After delivery

Once a translation is delivered as ordered, it isn’t refundable. If it has errors compared with your source, we fix them under the revision policy below.

Revisions

Report errors within 14 days of delivery. We correct errors compared with your source at no charge. Changes of preference or style, a changed source or new files are quoted separately.

How refunds are paid

To the original card through Stripe, usually within 5 to 10 business days of approval. Your bank may take longer to show it.

Before you dispute a charge

Please email us first. Most things are quicker to fix that way than through a chargeback.

Questions: payments@rabbittranslate.com · (305) 240-7555